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I've received a faulty/damaged product

We're sorry to hear you received a faulty/damaged product. It's quite possible that we had received it in this state from the manufacturers or that it may have been damaged while in transit. In order for us to be able to take further action, we would need you to send us a picture of the defect in question and we will respond as soon as possible with a viable solution. You will be able to send us a photo via the returns section within your user account or via the contact form.

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